Privacy Policy
Last updated: October 2026 • Compliant with the Australian Privacy Principles (APPs)
At BinCleaners ("we", "our", "us"), we are committed to safeguarding the privacy and personal information of our Sydney customers, clients, and website visitors. This policy outlines how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth).
1. Information We Collect
We only collect information necessary to deliver our wheelie bin cleaning, placement, and rubbish removal services, including:
- Your name, residential or commercial address, and Sydney suburb.
- Contact details including phone number and email address.
- Access instructions (e.g. gate access, bin enclosure location).
- Payment details (processed via PCI-DSS compliant payment gateways).
2. How We Use Your Information
Your information is used strictly to:
- Provide quotes, confirm service bookings, and coordinate route schedules.
- Send service completion notifications and invoices.
- Respond to your enquiries and customer support requests.
- Comply with Australian tax, health, and trade regulations.
3. No Sale of Personal Data
We do not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances.
4. Contacting Our Privacy Officer
If you have any questions about this Privacy Policy or wish to access or update your information, please contact us at hello@bincleaners.com.au or call 1300 000 BIN.